Privacy Policy

1. Introduction

AbroadHub ("we," "our," or "us") is committed to protecting your privacy and ensuring a safe environment for all users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website.

2. Information We Collect

2.1 Personal Information

We may collect the following information directly from you:

• Name and email address
• Location data (coarse or precise, if permission is granted)
• Photos, videos, or audio you upload or record
• User-generated content, such as profile information or posts
• User ID associated with your account

2.2 Automatically Collected Data

We may also collect diagnostic and usage data, including:

• Crash logs and performance diagnostics (via Firebase Crashlytics)
• App interaction data such as taps, navigation, and screen visits

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain AbroadHub services
• Authenticate users and manage user accounts
• Respond to user inquiries and provide customer support
• Monitor and improve app performance and stability
• Ensure a safe and secure experience
• Detect, prevent, and address child safety violations and illegal content
• Comply with legal obligations and law enforcement requests

4. Data Sharing and Disclosure

We do not sell or share your personal data with third-party advertisers. Your data may be shared with trusted third-party services like Firebase for analytics, crash reporting, and authentication purposes only.

Child Safety and Legal Compliance: We may disclose your information when required by law or to protect the safety of children and other users, including:

• Reporting child sexual abuse material (CSAM) to the National Center for Missing & Exploited Children (NCMEC) and other relevant authorities
• Cooperating with law enforcement investigations
• Complying with court orders and legal processes
• Protecting the rights, property, or safety of AbroadHub, our users, or the public

5. Child Safety and Age Restrictions

AbroadHub is intended for users 16 years and older. We do not knowingly collect, use, or share personal information from children under 16. If we become aware that a user is under 16, we will immediately:

• Suspend the account
• Delete all personal information associated with the account
• Take steps to prevent future access by the minor

For our complete child safety standards and reporting procedures, please see our Child Safety Standards page.

6. Content Monitoring and Safety

To maintain a safe environment, we may monitor user-generated content using automated systems and human review processes. This includes:

• Scanning uploaded images, videos, and text for harmful content
• Detecting and removing child sexual abuse material (CSAM)
• Identifying and preventing grooming behavior and exploitation
• Maintaining records of violations for law enforcement cooperation

7. Your Choices

You can manage app permissions such as location, camera, and microphone access through your device settings. You may also request to update or delete your account by contacting us at support@abroadhub.app.

Reporting Safety Concerns: If you encounter content or behavior that violates our safety standards, you can report it through our in-app reporting features or by contacting support@abroadhub.app.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
General Support: support@abroadhub.app
Child Safety Contact: support@abroadhub.app
Safety Team: support@abroadhub.app